Enquiries and initial fit checks
The initial fit check is free. Sending an enquiry, opening an account or receiving a school offer does not create a paid KoreaOffer order. An enquiry receipt confirms that your plans reached your account; it is separate from a school application or a confirmed consultation.
Your agreed service
Before paid work begins, your quote sets out the specific work, deliverables, service fee, currency, payment stages, validity, exclusions and relevant cancellation terms. Please check these details and ask about anything unclear before accepting. Additional work or a material change of scope requires a new agreement.
Course and third-party costs
School application charges, tuition, housing, deposits, travel, insurance, translations, certifications and government charges are separate unless the quote specifically includes them. The relevant provider’s conditions apply to those services. Unknown costs are confirmed before commitment rather than treated as free.
Credits and school-supported applications
Where an application package includes work already paid for in a plan, any applicable credit is recorded in the quote. The same payment cannot be credited twice. A school-supported application route applies only to the confirmed programme and included work; it does not make school or third-party costs free.
Accuracy and decisions
Give accurate information and authentic documents, review material prepared for your application and meet the agreed preparation steps. We provide guidance and coordination; the relevant institution or authority makes its own admissions, funding and immigration decisions. We do not guarantee an offer, scholarship, visa, job or professional registration.
Changes, cancellation and refunds
Ask through your account if your plans change. We will review the agreed work, what has been completed and the applicable written cancellation conditions. Refund eligibility, amount and payment status are recorded separately from the status of your application or service. Nothing on this page removes applicable consumer rights.
Questions and support
Keep your quote and case reference. Use the case message area for a question, change request or complaint so the relevant agreement and conversation stay together. A new enquiry can be made through Contact & support.